Refund policy

For this store, I’d use a 30-day return window, but keep it structured so you don’t eat unnecessary costs.

Zendrop currently covers refunds/replacements for things like damaged products, with claims generally needing to be reported within 30 days of delivery and supported by photo/video evidence. Zendrop Help Center That lines up nicely with a 30-day customer-facing policy.

I’d use something like this:

30-Day Return & Refund Policy

We want you to be happy with your purchase. If you’re not satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging when applicable.

To start a return, contact us at [your support email] with your order number and reason for the return. Please do not send products back without contacting us first, as return instructions may vary by order.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible and include photos or video showing the issue. Once verified, we’ll arrange a replacement or refund at no additional cost.

Change-of-mind returns

For returns that are not due to damage, defect, or fulfillment error, customers are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

Refunds

Once an approved return is received and inspected, we’ll notify you and issue the refund to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Non-returnable items

Items that show signs of use, damage caused after delivery, or items returned outside the 30-day return window may not be eligible for a refund.